Know your
terms.

By accessing or using any SuperbDent service — including our website, clinician portal, and dental appliance manufacturing services — you agree to be bound by these Terms of Use:

• These Terms constitute a legally binding agreement between you and SuperbDent LLC, effective upon your first use of any SuperbDent service
• By creating an account, submitting a case, or placing an order, you confirm that you have read, understood, and agree to these Terms in their entirety
• These Terms should be read in conjunction with our Privacy Policy, which governs how we collect, use, and protect your data
• If you are using SuperbDent services on behalf of a dental practice, clinic, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms

SuperbDent services are designed exclusively for licensed dental professionals. Access to our portal and ordering system requires the following:

• You must be a licensed dental professional (dentist, orthodontist, or authorized dental practitioner) in good standing within your jurisdiction
• You must be at least 18 years of age to create an account and use our services
• Account credentials are non-transferable — you may not share your login information or allow others to access the portal under your account
• You are responsible for maintaining accurate, current, and complete account information, including your contact details, practice address, and licensure status
• SuperbDent reserves the right to verify your professional licensure at any time and may request documentation as proof of eligibility
• You must notify SuperbDent immediately if you become aware of any unauthorized use of your account or any other breach of security

SuperbDent provides digital dental appliance manufacturing services through our online portal. Your use of these services is subject to the following conditions:

• You may submit digital impressions, intraoral scans, and treatment prescriptions through our portal for the purpose of ordering dental appliances
• All clinical decisions — including diagnosis, treatment planning, and appliance selection — remain solely the responsibility of the prescribing clinician
• You are responsible for ensuring the accuracy and completeness of all scan data, prescriptions, and patient information submitted through the portal
• You may not use SuperbDent services for any unlawful purpose or in violation of any applicable federal, state, or local laws and regulations
• Automated access to our portal — including scraping, crawling, or use of bots — is strictly prohibited without prior written consent
• SuperbDent reserves the right to refuse, cancel, or delay any order at our sole discretion, including orders that appear fraudulent, contain insufficient data, or violate these Terms

SuperbDent's brand, technology, and proprietary processes are protected by intellectual property laws. Understanding these protections is important for all users:

• The SuperbDent name, logo, product names (Superb Align, Superb Retainer, Superb Guard), and all associated trademarks are the exclusive property of SuperbDent LLC
• All software, algorithms, manufacturing processes, portal interfaces, and design systems used by SuperbDent are proprietary and protected by copyright and trade secret law
• You may not reproduce, distribute, modify, reverse-engineer, or create derivative works from any SuperbDent intellectual property without prior written authorization
• Patient scan data and clinical records submitted through the portal remain the property of the submitting clinician and their patients — SuperbDent is granted a limited license to use this data solely for manufacturing and quality assurance purposes
• SuperbDent may use anonymized, de-identified, and aggregated data derived from portal usage for research, development, and improvement of our products and services

SuperbDent handles protected health information (PHI) in compliance with HIPAA regulations. Both SuperbDent and our clinician partners share responsibility for data protection:

• A signed Business Associate Agreement (BAA) is required before any protected health information is transmitted to SuperbDent — contact our team if you have not executed a BAA
• You are responsible for obtaining all necessary patient consents before submitting their data through the SuperbDent portal
• All patient data must be transmitted through SuperbDent's secure portal — do not send PHI via email, unsecured file transfer, or any other unencrypted channel
• SuperbDent will use PHI exclusively for the purposes of manufacturing, quality assurance, and fulfilling your orders — we will not use PHI for marketing or sell it to third parties
• SuperbDent maintains administrative, physical, and technical safeguards as required by the HIPAA Security Rule, including encryption, access controls, and audit logging
• In the event of a data breach involving PHI, SuperbDent will notify affected covered entities within 72 hours of discovery, as required by the HIPAA Breach Notification Rule
• Patient data is retained in accordance with our data retention policy and applicable HIPAA requirements — see our Privacy Policy for details

Payment is an essential part of the SuperbDent service relationship. The following terms govern all financial transactions:

• Payment is due at the time of order submission unless you have been approved for net-30 payment terms — net-30 accounts require a separate credit application and approval
• We accept major credit cards, ACH bank transfers, and approved purchase orders — all transactions are processed through PCI DSS compliant payment processors
• All prices are quoted in U.S. dollars and are exclusive of applicable sales tax, which will be added based on the shipping destination
• Late payments on net-30 accounts are subject to a finance charge of 1.5% per month (18% annually) on the outstanding balance
• Accounts with balances overdue by 60 days or more may be suspended until payment is received in full — SuperbDent reserves the right to engage collection services for delinquent accounts
• Price changes will not affect orders that have already been confirmed and are in production — updated pricing applies to new orders placed after the effective date of the change

SuperbDent is committed to delivering your orders quickly and reliably. The following terms govern shipping and delivery:

• Standard turnaround times are 2–3 business days for Superb Retainer and 7–10 business days for Superb Align — these are estimates and not guaranteed delivery dates
• Risk of loss and title for all products transfers to the shipping carrier upon pickup from our facility — SuperbDent is not liable for loss or damage that occurs during transit
• You must report any shipping damage or missing items within 48 hours of delivery — claims submitted after this window may not be eligible for replacement
• SuperbDent will provide free replacements for products that arrive damaged or defective due to manufacturing or packaging errors
• Expedited shipping options are available at additional cost — contact our team for rush order pricing and availability
• Drop-ship orders sent directly to patients are subject to the same shipping terms and must include proper packaging and labeling as specified in your account settings

SuperbDent stands behind the quality of our products. However, certain limitations apply to our warranty coverage:

• All SuperbDent products are covered by a 30-day warranty against defects in materials and workmanship, beginning from the date of delivery
• We guarantee that our appliances will conform to the specifications in your submitted prescription — if an appliance does not fit as specified, we will remake it at no additional cost
• Warranty coverage excludes damage caused by misuse, improper handling, unauthorized modification, normal wear and tear, or failure to follow care instructions
• To submit a warranty claim, contact our support team with your order number, photos of the issue, and a description of the defect — claims are typically processed within 5 business days
• EXCEPT AS EXPRESSLY STATED IN THIS SECTION, ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY
• SuperbDent does not guarantee any specific clinical outcome — treatment results depend on clinical judgment, patient compliance, and factors outside our control

To the maximum extent permitted by applicable law, SuperbDent's liability is limited as follows:

• SuperbDent's total aggregate liability for any and all claims arising out of or related to these Terms or our services shall not exceed the total fees paid by you to SuperbDent during the 12-month period immediately preceding the event giving rise to the claim
• In no event shall SuperbDent be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities
• SuperbDent is not liable for clinical outcomes, patient injuries, or malpractice claims arising from the use of our products — responsibility for patient care rests solely with the treating clinician
• These limitations apply regardless of the legal theory upon which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise

You agree to defend, indemnify, and hold harmless SuperbDent LLC, its officers, directors, employees, and agents from and against any claims, damages, or expenses arising from:

• Your violation of these Terms of Use or any applicable law, regulation, or professional standard
• Any malpractice claims, patient complaints, or professional liability actions arising from your use of SuperbDent products in clinical treatment
• The submission of inaccurate, incomplete, or misleading data through the SuperbDent portal, including incorrect scan data or prescriptions
• This indemnification obligation survives the termination of your account and these Terms

In the event of a dispute between you and SuperbDent, we believe in resolving matters efficiently and fairly through the following process:

• Before initiating formal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days following written notice of the dispute
• If negotiation is unsuccessful, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules
• These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles — venue for any proceedings shall be in Texas
• All disputes must be brought on an individual basis — you agree to waive any right to participate in a class action, collective action, or representative proceeding against SuperbDent
• Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information

SuperbDent may update these Terms of Use from time to time to reflect changes in our services, legal requirements, or business practices:

• SuperbDent reserves the right to modify these Terms at any time — changes become effective upon posting to our website unless otherwise specified
• For material changes that significantly affect your rights or obligations, we will provide at least 30 days' advance notice via email to the address associated with your account
• The "Last updated" date at the top of this page will always reflect the most recent revision
• Your continued use of SuperbDent services after the effective date of any modification constitutes your acceptance of the updated Terms
• If you do not agree with any changes to these Terms, you may opt out by discontinuing use of our services and closing your account before the effective date

Either party may end the service relationship under the following conditions:

• You may terminate your account at any time by contacting our support team — termination does not relieve you of any outstanding payment obligations
• SuperbDent may suspend or terminate your account immediately for violation of these Terms, fraudulent activity, or conduct that poses a risk to other users or our systems
• SuperbDent will provide at least 60 days' written notice before discontinuing any service that would materially affect your practice operations
• Orders that are already in production at the time of termination will be completed and delivered — you remain responsible for payment of these orders
• Upon termination, SuperbDent will retain your data as required by HIPAA and other applicable regulations — you may request a copy of your data prior to account closure
• The following sections survive termination of these Terms: Intellectual Property, Patient Data & HIPAA Responsibilities, Payment & Billing, Product Warranties & Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution

If you have questions about these Terms of Use, need legal clarification, or wish to report a concern, please reach out through any of the following channels:

• Email — legal@superbdent.com
• Phone — available during business hours through our main line
• Portal — use the built-in messaging feature for secure communication
• Mail — SuperbDent LLC, Attn: Legal Department, address available upon request
• We respond to all Terms-related inquiries within 5 business days